Marketing automation Spend less time moving information around.
A new enquiry arrives. Someone copies it into another system, tells a colleague and sets a reminder to follow up. We automate the steps that repeat, so replies go out faster and nothing depends on someone remembering.
Speed wins enquiries.
The business that replies first often wins the job. An enquiry that waits until morning has usually gone somewhere else.
Automation handles the routine part instantly: the acknowledgement, the record, the alert and the reminder. Your people handle the conversation.
Our rule
We only automate what’s worth automating.
If a task is rare or needs judgement, automating it can create more work than it saves. We’ll tell you which is which.
What we do
Instant replies
Every enquiry gets an acknowledgement within a minute, at any time of day, saying what happens next.
Alerts and routing
The right person hears about a new lead straight away, by email, phone or chat.
Follow-up reminders
A nudge when a lead hasn’t been answered, and a gentle follow-up when a quote goes quiet.
Systems in step
Forms, CRM, calendar and email kept up to date with each other, without copying by hand.
Review requests
A review request after every finished job, sent to every customer, not just the happy ones.
AI-assisted steps
AI where it genuinely helps, like sorting enquiries or drafting replies, with a person checking anything that goes to a customer.
When it’s worth it
- Enquiries wait hours for a first reply.
- The same admin steps happen every day by hand.
- Follow-ups slip when it’s busy.
- Information gets copied between systems.
- You ask for reviews sometimes, but not every time.
When it isn’t
If a process isn’t clear yet, automating it just makes the mess faster. We’ll help you settle the process first, then automate it.
How we work
- Pinpoint. We map the process as it works today: the repeated steps, the handovers and the exceptions.
- Piece together. We build the workflow, including what happens when information is missing or a connection fails, so nothing is lost without anyone knowing.
- Prove. We test it with real examples, watch it run, and document it so you’re never dependent on us to understand it.
Questions
What happens if an automation breaks?
Every workflow we build sends an alert when something fails and keeps the original data, so nothing disappears quietly.
Can AI run the whole process?
Rarely, and we wouldn’t recommend it for anything a customer sees without a check. AI is good at sorting and drafting. A person should approve.
Can you connect our website and CRM?
Usually, yes, depending on the systems. We’ll confirm what’s possible before we build anything.
Who owns the automations?
You do. They’re built in accounts in your name, and documented so anyone can follow them.
Start with the task that keeps coming back.
Tell us which part of handling enquiries takes up the most time.